JINTECH — PRODUCT & SERVICE SUPPORT

We answer. Fast.

Support for every JINTECH product and engagement — mobile and desktop apps, web platforms, backend and cloud systems, AI services, network administration. Both channels reach the engineers who build and run the systems.

CHANNEL 01 — EMAIL

Describe it once, properly.

Opens a prefilled email in your own mail client — nothing is stored or transmitted to our servers.

CHANNEL 02 — WHATSAPP

Chat with support.

Opens WhatsApp with a prefilled template — replace the placeholders with your product or service, issue and environment, then hit send.

Chat on WhatsApp

WhatsApp is operated by WhatsApp Ireland Ltd. — its privacy policy applies to the chat. Prefer email if that matters to you.

FREQUENTLY ASKED

How fast will I get a response?
We aim to answer every support request within one business day (Mon–Fri, CET). WhatsApp messages are usually the fastest channel.
What should I include in a report?
Name the product or service, describe what you expected and what happened instead, and note your environment — device & OS for apps, browser for web, stack/region for backend & cloud incidents. Screenshots or logs shorten the round trip considerably.
How do you handle my data?
Support requests are used solely to resolve your issue. No analytics, no tracking, no third-party processing on our side — details in our Privacy Policy linked below.

Direct line: contact@jintech.dev · +49 162 8337006